Frequently Asked Questions
No, we expect that everyone who participates in our programs is new.
If you happen to have experience in related roles or technologies, great; if not, that’s also great!
We look forward to working with everyone!
We accept enrollments in our programs on a rolling/continuous basis. Your program will begin immediately. Upon enrollment you will have access to our training content, which you should begin immediately.
Your access to the program and content is for at least one year, and the content is self-paced.
The only portion of the program which is not self-paced are the live classes, as we have a set schedule of days and times for this.
Live classes are stand alone classes, which have no direct relationship with the self-paced materials. This means that you can begin attending the live classes without concern of where you are in the self-paced content.
If you have enrolled in a program with live classes the information to attend the live classes will be in your Welcome Email, and in the first section of your training portal.
For all of our students the recommendation is that you take part in our training program immediately upon enrollment. Do not worry if you are unfamiliar with the content or the discussions that occur on our classes. Due to the nature of our program this will be natural, as we have advanced/senior students in the same program with new students.
We do this purposefully as it helps students confirm their knowledge by being able to explain and assist other students. As the saying goes, you truly understand something once you are able to explain it to someone else.
As you progress through your training, you will soon realize that you are actively taking part in the calls, and you are now the advanced/senior student.
The primary focus of our programs is to learn as a cloud agnostic while developing the soft skills of a industry professional. However, we understand the importance and necessity to achieve specific certification(s). With this in mind, our recommendation is that you prepare for your industry specific certifications at the same time that you are completing our program. Learning both at the same time are complimentary to each other.
Upon enrollment, you will receive several emails including a signup acknowledgement, receipt of purchase, and most importantly your Welcome Email. Open this Welcome Email for instructions on how to begin.
There are also onboarding videos in the first section of the training portal.
Our approach is not a one size fits all. We can’t in good conscious direct you to specific certifications, without knowing your specific career goals and desires. With that being said, we are strongly opposed to the philosophy of earning multiple same level certifications only for the sake of getting certifications.
A significant part of the beginning of our program is dedicated to helping you determine what your goals are and developing a plan from this.
This is covered inside the training content, at the appropriate time.
If you have issues with the servers, send a single direct message to a Moderator in the Slack community, or post on our help-desk channel. Once the issue is resolved we will notify you.
Please direct any additional questions to email@example.com, or to the help-desk channel in the slack community.
You have the right to cancel your purchase without any penalty or obligation through three (3) days after enrollment, if you have not viewed any assignments and have not accessed any content beyond Section 2. After this threeday period, you are not eligible for a refund if you choose to not pursue the program. Refunds will be issued, minus the cost of processing fees of the original purchase. Multiple cancellation/withdrawal requests may result in the inability to make future purchases.
We do not train any one specific cloud platform such as AWS, Azure, or GCP. Rather we train on “the cloud”.
By training on “the cloud” our students are well rounded able to apply their knowledge to any cloud platform, to best meet their employer’s and customer’s needs.
Think of this like learning to drive a car versus learning how to drive only a Ford or only a Toyota. It doesn’t make sense.